FAQs

Your questions, answered.

Billing
How do I pay?
How do I read my Gas bill?
How do I read my Half Hourly Electricity bill?
How do I read my Non Half Hourly Electricity bill?
What is an AQ?
What is an EAC?
What is Correction Factor?
What is Calorific Value?
How do I find out my terms of contract or any information related to my account?
What reasons could cause my electricity to be cut off?
Can the price of my electricity change during the life of my contact with UGP?
What are Out of Contract rates?
What should I do if I feel my Meter is Faulty?
What should I do if my bill is too high or too low?
What is the Direct Debit Guarantee?
Where Do I Find the VAT Declaration Form?

Can the price of my electricity change during the life of my contact with UGP?

If you have signed a fixed term contract, then the price of your electricity or gas will not change over the contract period. A fixed term contract assures that you are not affected when wholesale market prices fluctuate.

There are however some elements that might change over a contract period, such as; taxes, Climate Change Levy, VAT or transmission and distribution charges. If there is a change then we will contact you in advance to advise of any changes that might be necessary. The price of your commodity will never change.

If you are on a fixed term contract that is subject to Direct Debit and you cancel this, you may be moved onto our Out of Contract rates until the Direct Debit is re-instated.